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Tesha Cagle, AKA the Dental Diversity Diva, joins Dr. Eric Block to talk about the importance of creating a culture in the dental community that is more inclusive and accepting of different cultures.
There are a lot of issues that could happen in the office that people are afraid to speak up about, and it can truly impact the employee turnover and patient retention rate. Often team members and patients want to leave the dental practice because of the culture the people have created rather than the practice.
Sometimes we see people who look like us in the office, and we assume that they have the same mindset as us. Unfortunately, this is where people get too comfortable in the dental community and start saying things without considering the feelings of others. This will not only affect the team members and patients on an emotional level, but this will also increase employee turnover and reduce the patient retention rate.
In this episode, you will learn how to tackle the cultural issues that could arise in your dental practice!
Tesha Cagle has over 10 years of clinical experience and a diversity trainer certification, and she wants to ensure that the dental community is more inclusive and accepting of different cultures. You can connect with her here.
- 00:00:48 – Intro to the topic
- 00:04:20 – High turnover causes
- 00:07:48 – Why culture matters
- 00:14:57 – Diversity culture and dentistry
- 00:17:47 – Do we really need it?
- 00:18:55 – Word of advice