Dr. Alan Stern: Uh, Eric, you froze up there. I don’t know if I did, or you did.
Dr. Eric Block: I think we both did. I was just staring at you, but…
Dr. Alan Stern: All right, you’re back.
Dr. Eric Block: You’re back now. Yeah.
Dr. Alan Stern: We’re back. My internet connection is unstable—kind of like me. But yeah, you—you pass, you do everything right, and life’s gonna be perfect. I think that’s where you were going.
Dr. Eric Block: Yeah, I was actually saying that, you know, you try to be perfect all through school, but then you get into the real world and you start to have failure—your first taste of mistakes and failures. And a lot of us dentists just can’t handle it. We’ve always been the top of our class and done great, and we just studied harder.
And all of a sudden, we get a bad review, or something doesn’t go according to plan, and we just—we just can’t handle it. And the other thing, a major mistake that I made earlier on in my career, was I tried to pretend like I was perfect to my patients.
Now, I’m a little more of an open book. The relationship that I have with my patients—I don’t talk politics or money or anything like that—but I’m open, and I tell them about my life. I don’t pretend to be someone I’m not. And those two things—not beating myself up when something doesn’t go right, and just being a normal dude to my patients—has just made my career so much better.
Dr. Alan Stern: Yeah. You know, “normal dude”—first of all, “normal” and “me,” you’ll never see those words in the same sentence. But, you know, I always preferred it when a patient would come in and call me Alan. Especially when my hair turned gray, it was a lot easier for me to carry that out.
There’s a lot of younger dentists—and I’ve seen a trend in women—that it can’t be done, because sometimes, for real, they’re looked down on. Sometimes, they see it in their own heads—they’re looked down on.
But when you build a close rapport with a patient, with a human being… At the end of my career, I didn’t have any patients in my office, Eric. In fact, I don’t think I had any—I had friends.
And when you build that reputation, life becomes much better. And yeah, I mean, look—sometimes a crown doesn’t seat. Sometimes a margin is open. And when you have that rapport, it’s so easy to say, “Hey John, listen, I’m seeing a little opening here, and this is not what I want for you. So do me a favor—let me just send this back, let me take a new impression, a new scan, a new whatever. And just come back in two weeks,” or if you’re a CEREC person, “come back in a couple of hours, and let’s just make sure this is something that I’m proud of and that you can rely on for a long time.”
Dr. Alan Stern: And perfection doesn’t exist. I have friends who are the highest of the high clinical achievers, and they’re always critiquing their own work. They’re always seeing how they can do better.
And look, Eric—alright, take a deep breath—now I’m gonna use a real good analogy here. Aaron Judge strikes out every now and then. In fact, Aaron Judge won the batting title. Eric, did you know that? Aaron Judge of the New York Yankees won the batting title. And what was his batting average? It was .341 or .349, right?
So 34% of the time, Aaron Judge was successful. 66% of the time, Aaron Judge was not. Come on—Aaron Judge is a slam-dunk Hall of Famer. So is Derek Jeter. Mariano Rivera—Mariano Rivera blew a save every now and then. First-ballot Hall of Fame.
So—we are human. And even in the era of robotics, it’s a human being that’s planning out the robot. You are going to make mistakes. You are…